1 . Check the sync time

When the 2 stores have just connected, the sync runs right after that.

It may take a short time (some minutes) based on the data amount you sync.

After that, when there is a product create/update event, the app will sync in blocks every 30 minutes (all products created/updated within those 30 minutes will sync)

Please wait for about 30 mins after you made change to Source store and then check the result on Destination store.

The inventory is synced in real time. You do not need to wait to sync inventory.

 2. The free trial of the app has expired. 

When the app is installed on Destination store, the free trial of the app will be started and it lasts 7 days.

You can check it in Pricing plans tab in the app on Destination store.  If  the trial  has expired,  the sync stops. It is required to select a new plan (A free plan or a paid plan).

If the new plan is selected but the sync still doesn’t continue, please contact us so we can help you run the sync again.

3. Check app settings and selected products on both stores. 

Check what products are selected to sync to make sure the products you are checking match the app settings.

• In Source store, please go to the app settings > Share products > see the option you select.

• In Destination store,  go to the app > click on connection ID > see the option you select.

4. Check the sync settings in connection

In Destination store,  go to the app > click on connection ID > Matching & Imports setting

For example: you want to add the products A to the Destination store and sync it

But you select the option Only update current items that have the same handle > the product A is still not available in Destination => It can not be synced.

You need to manually add the a new product to Destination that has the same handle with product A in Source store. Another solution is to change the  Matching & Imports setting to Create new items if not exist and update current items that have the same handle. 

If the sync still doesn’t work for you, please contact us at [email protected] and let us know the information below:

• Store URLs
• Collaborator code of each store
• The products that are not synced